Privacy Policy

Updated: April 16th, 2024

This Privacy Policy sets out the processing of personal data provided or collected by the products and websites that publish this Privacy Policy.

We have created this Privacy Policy to help you understand the following:
1. About us
2. What personal information do we collect?
3. How do we collect your personal information?
4. How do we use your personal information?
5. How do we protect and store your personal information?
6. What are your personal information protection rights?
7. Children's Personal information
8. Cookies or similar technologies
9. International Transfers transfers of personal data
10. Changes to this Privacy Policy
11. How to contact us

1. About us

Dreamtonics Co., Ltd. and it’s affiliates (together referred to as "we" or "us") act as the personal data processor for your personal information.

2. What personal information do we collect?

We endeavor to collect and process only the information necessary for us to provide our services.

• Account Information. Your account information, including name, email address, phone number, address, etc.
• Payment Information. Your payment processor account and payment method used on our e-commerce platforms.
• Device Information. Data used to identify your computer equipment, such as computer brand and model, hardware serial number, IP address, microphone and audio devices, etc.
• Geographic Location Information. Consent to provide precise geographic location information or approximate geographic location information for the purpose of obtaining services in a specific country or area.
• Usage Data. Data about your activities and use of our products, including product interactions, crash data and other diagnostic data, and other usage data.
• Other Information. Other information you provide to us. For example, details of your communications with us, including the content of your interactions with customer support personnel, and content related to contact through social media channels.

3. How do we collect your personal information?

You provide most of the personal information we collect directly to us. We collect and process your personal information in the following circumstances:

• Registering or ordering our products or services online;
• To license us to verify your computing device when using our products or websites;
• To license us to obtain information about your geographic location when using our products or websites;
• To allow us to record and use your activity and usage data in our products or websites when using our products or websites.
• Voluntarily completing customer surveys, participating in software testing, leaving comments or feedback on any of our social media or providing feedback via email.
• To use or view our website via browser cookies.

4. How do we use your personal information?

We use your personal information for the following purposes:

• To provide support for our services;
• To process your transactions and fulfill contracts with you;
• To communicate with you about your account or your transactions with us, and to send you information or request feedback about changes to our products or services or our policies;
• Provides a personalized recommendation service to recommend our products and services or third party products and services to you;
• To implement security and fraud prevention measures and to comply with the law;
• We may also use your personal information for other purposes with your consent.

5. How do we protect and store your personal information?

We use administrative, technical and physical safeguards to protect your personal information, to ensure that our process of your personal information comply with laws, and to prevent unauthorized access, as well as leakage, alteration and loss.
We will store your personal information for as long as necessary to achieve the purposes described in this Privacy Policy, unless required or permitted by law to store your personal information for a longer period of time, and we will delete your personal information or anonymize your personal information upon expiration of that period.

6. What are your personal information protection rights?

Your information protection rights are:

• Access, copy, supplement, correct, and delete the personal information we hold about you;
• To refuse or restrict our use of your personal information;
• To request us to explain the rules for handling your personal information.

7. Children's personal information

Our websites, products and services are primarily intended for adults. A child must not create an account or participate in software testing or customer surveys without the consent of a parent or guardian. If a child's personal information is collected with prior parental consent, we will only use or disclose the information as permitted by law, with the explicit consent of the child's parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child's personal information without verified prior consent from the child's parents, we will attempt to delete the information as soon as possible.

8. Cookies and other technologies

Cookies are text files that are stored on your computer and are used to collect standard Internet log and visitor behavior. The content of a cookie can only be retrieved or read by the server that created it. When you visit our website, we may automatically collect data such as user preferences through cookies or other technologies.
We use Cookies in order to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies enable our products and websites to remember your settings such as computer language, font size and other browsing preferences so that you do not have to reconfigure your user preferences each time you visit. You can manage or delete cookies according to your preferences, see the reference documents of your browser, or https://allaboutcookies.org/. If you clear the cookies we store on your computer, you will need to reconfigure your user settings each time you visit our products or services. In a few cases, our products or websites will not function because you have deleted cookies.

9. International Transfers of personal information

Our operation across countries and regions. We will transfer your personal information across borders as required by law. With your consent, we may provide your personal information to our affiliates in other countries and to third parties for processing for the purposes set out in this Privacy Policy. Wherever we transfer, store or process your personal information, we will take reasonable measures to protect your personal information, which may include enforcing standard contractual terms recognized by law, obtaining your consent, data anonymization or other lawful means of transferring personal data.

10. Changes to this Privacy Policy

This privacy policy shall come into effect as of the date first written above.
We may revise this Privacy Policy from time to time to ensure that it is consistent with new technologies, industry practices , and regulatory requirements or for other purposes. If we revise our Privacy Policy, we will post the most recent version of it on our products, website, or in other ways that comply with applicable law. If we make material changes to our Privacy Policy and applicable law requires it, we will obtain your consent.

11. How to contact us

If you have any questions about your personal information (including requests for access, copying, supplementing, correcting, or deleting the personal information we hold about you) or a privacy complaint, please contact us at privacy-policy@dreamtonics.com. We will respond to you within 15 business days of receiving your query or complaint.